Question 1

What ED treatment options does DirectMeds offer?

Accepted Answer

DirectMeds offers a range of TGA-approved oral medications for erectile dysfunction, including on-demand and daily-dose options. Your prescribing doctor will recommend the most appropriate treatment based on your medical history and assessment.

Question 2

What is the difference between on-demand and daily ED treatment?

Accepted Answer

On-demand medication is taken 30–60 minutes before intimacy and lasts for several hours. Daily low-dose medication is taken every day to allow for spontaneity. Your doctor will help you decide which option suits your lifestyle and health profile.

Question 3

Can I switch between ED treatment plans?

Accepted Answer

Yes. After your first prescription, you can request a review with your doctor to switch between on-demand and daily options, change strength, or adjust delivery frequency at any time.

Question 4

What is the first step?

Accepted Answer

Start the free 2-minute online assessment. An AHPRA-registered Australian doctor reviews your answers and, if appropriate, issues a prescription for treatment delivered discreetly to your door.

Question 5

How do I get my treatment?

Accepted Answer

If the doctor approves treatment, the prescription is sent to a licensed Australian pharmacy that dispatches your medication in plain, unmarked packaging directly to your nominated address.

Question 6

How long will my delivery take?

Accepted Answer

Standard delivery is typically a few business days Australia-wide. You'll receive tracking details by email or SMS once your order is dispatched.

Question 7

Can you diagnose Erectile Dysfunction online?

Accepted Answer

Yes. ED is well suited to telehealth assessment. An AHPRA-registered doctor reviews your medical questionnaire and, if more information is needed, may request follow-up before prescribing.

Question 8

What if I am not suitable for this treatment program?

Accepted Answer

If the doctor decides ED medication isn't appropriate for you, they'll explain why and may recommend other options or refer you to see your GP in person. You won't be charged for treatment that isn't prescribed.

Question 9

Do I need a video call or send photos?

Accepted Answer

No. The standard ED assessment is text-based. The doctor may contact you for clarification, but most consultations are completed asynchronously without a call.

Question 10

How does the process work?

Accepted Answer

1) Complete the free assessment. 2) An AHPRA-registered doctor reviews your answers. 3) If suitable, your prescription is sent to a licensed pharmacy and treatment is delivered discreetly to your door.

Question 11

Is ED treatment right for me?

Accepted Answer

ED treatment is suitable for many men with persistent difficulty getting or maintaining an erection, but it isn't right for everyone. The medical assessment is designed to identify whether treatment is safe and appropriate for you.

Question 12

Are ED medications safe?

Accepted Answer

TGA-approved ED medications have a long-established safety profile when used as prescribed. Like all medicines they can have side effects, which your doctor will discuss with you. Always read the consumer medicine information.

Question 13

Is my information kept private?

Accepted Answer

Yes. Your assessment, consultation, and treatment history are confidential under Australian privacy law. Only your reviewing doctor and pharmacist see the clinical information necessary to provide your care.

Question 14

Is this safe and legal in Australia?

Accepted Answer

Yes. DirectMeds works exclusively with AHPRA-registered Australian doctors and licensed Australian pharmacies, supplying TGA-approved medications under Australian law.

Question 15

Will this show up on my Medicare or insurance?

Accepted Answer

No. DirectMeds operates as a private telehealth service. No Medicare claim is made, so consultations and treatments do not appear on your Medicare statement.

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