Better SexStarts WithBetter Health

FAQs

• What ED treatment options does DirectMeds offer?

  DirectMeds offers a range of TGA-approved oral medications for erectile dysfunction, including on-demand and daily-dose options. Your prescribing doctor will recommend the most appropriate treatment based on your medical history and assessment.
• What is the difference between on-demand and daily ED treatment?

  On-demand medication is taken 30–60 minutes before intimacy and lasts for several hours. Daily low-dose medication is taken every day to allow for spontaneity. Your doctor will help you decide which option suits your lifestyle and health profile.
• Can I switch between ED treatment plans?

  Yes. After your first prescription, you can request a review with your doctor to switch between on-demand and daily options, change strength, or adjust delivery frequency at any time.
• What is the first step?

  Start the free 2-minute online assessment. An AHPRA-registered Australian doctor reviews your answers and, if appropriate, issues a prescription for treatment delivered discreetly to your door.
• How do I get my treatment?

  If the doctor approves treatment, the prescription is sent to a licensed Australian pharmacy that dispatches your medication in plain, unmarked packaging directly to your nominated address.
• How long will my delivery take?

  Standard delivery is typically a few business days Australia-wide. You'll receive tracking details by email or SMS once your order is dispatched.
• Can you diagnose Erectile Dysfunction online?

  Yes. ED is well suited to telehealth assessment. An AHPRA-registered doctor reviews your medical questionnaire and, if more information is needed, may request follow-up before prescribing.
• What if I am not suitable for this treatment program?

  If the doctor decides ED medication isn't appropriate for you, they'll explain why and may recommend other options or refer you to see your GP in person. You won't be charged for treatment that isn't prescribed.
• Do I need a video call or send photos?

  No. The standard ED assessment is text-based. The doctor may contact you for clarification, but most consultations are completed asynchronously without a call.
• How does the process work?

  1) Complete the free assessment. 2) An AHPRA-registered doctor reviews your answers. 3) If suitable, your prescription is sent to a licensed pharmacy and treatment is delivered discreetly to your door.
• Is ED treatment right for me?

  ED treatment is suitable for many men with persistent difficulty getting or maintaining an erection, but it isn't right for everyone. The medical assessment is designed to identify whether treatment is safe and appropriate for you.
• Are ED medications safe?

  TGA-approved ED medications have a long-established safety profile when used as prescribed. Like all medicines they can have side effects, which your doctor will discuss with you. Always read the consumer medicine information.
• Is my information kept private?

  Yes. Your assessment, consultation, and treatment history are confidential under Australian privacy law. Only your reviewing doctor and pharmacist see the clinical information necessary to provide your care.
• Is this safe and legal in Australia?

  Yes. DirectMeds works exclusively with AHPRA-registered Australian doctors and licensed Australian pharmacies, supplying TGA-approved medications under Australian law.
• Will this show up on my Medicare or insurance?

  No. DirectMeds operates as a private telehealth service. No Medicare claim is made, so consultations and treatments do not appear on your Medicare statement.